At Vortex consults, our goal is to provide outstanding service and ensure your satisfaction. However, due to the nature of our energy billing services, we typically do not offer returns or refunds once services have been delivered.
Exceptions
We may consider exceptions to our return policy under certain circumstances, including:
- Billing Errors: If there is a verifiable mistake in your billing statement, we will promptly investigate and rectify any discrepancies.
- Service Interruptions: In the case of significant service interruptions or outages directly caused by Vortex consults, we may provide prorated credits or adjustments to your account.
Requesting an Exception
To request an exception to our return policy, please reach out to our customer service team as soon as possible. We will evaluate your request and respond promptly with a resolution.
Important Notes
- This return policy applies exclusively to services provided directly by Vortex consults. If you experience issues with your energy provider's services, please contact them directly.
- We reserve the right to modify or update this return policy at any time without prior notice. Please check our website for the latest version.
- If you have any questions or concerns regarding our return policy, do not hesitate to contact us. We are here to assist you and ensure a positive experience with Vortex consults.